At Total Reputation, we take your privacy and the protection of your personal data seriously. This policy explains how we collect, use, store and protect your information whether you're a client, contact, or website visitor in accordance with the General Data Protection Regulation (EU GDP and the UK GDPR.

1. Who we are

Total Reputation Ltd

Registered in Ireland

Email: connect@totalreputation.ie

Phone: +353 87 277 2091

We are the data controller for the personal data we collect and process.

2. What data we collect

We only collect the personal data we need to provide our services and operate effectively. This may include:

·         Name, job title, and contact details (email, phone, address)

·         Communications and correspondence with you

·         Business-related information needed for service delivery

·         Website usage data via cookies (see Section 11)

3. Why we collect your data

We collect and use personal data to:

·         Deliver services you have requested

·         Respond to enquiries or provide information

·         Manage client relationships and projects

·         Improve our services and website

·         Comply with legal or regulatory obligations

4. Legal basis for processing

We process your data under one or more of the following legal bases:

·         Performance of a contract – to deliver agreed services

·         Legitimate interest – to operate and grow our business in a responsible way

·         Consent – where you have given us explicit permission (e.g. for email marketing)

·         Legal obligation – where we are required to retain records

5. How we store and protect your data

Your data is stored securely using reputable cloud-based systems with appropriate access controls. We regularly review our security measures and limit access to those who need it.

We do not store data longer than necessary. The typical retention period is up to 6 years for client-related data and up to 2 years for general enquiries or prospects.

6. Who we share your data with

We only share your personal data when necessary and with trusted third parties such as:

·         Cloud software providers (e.g. email, storage, accounting)

·         Professional advisors or partners helping to deliver our services

·         Legal or regulatory authorities where required

 All third parties are contractually bound to protect your data under data processing agreements.

7. Your rights under GDPR

You have the right to:

·         Access your personal data

·         Correct any inaccurate or incomplete information

·         Request deletion (the right to be forgotten)

·         Restrict or object to processing

·         Data portability – to receive your data in a common format

·         Withdraw consent at any time (where consent was given)

 To exercise any of your rights, contact us at info@totalreputation.ie

8. International data transfers

While we are based in Ireland, we may use service providers located outside the EEA or UK. Where this happens, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) to protect your data.

9. Cookies and website analytics

Cookies Policy

Our website uses cookies to help us improve your browsing experience and understand how visitors use our site.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and remember information about your visit, such as preferences or usage patterns.

What types of cookies do we use?

Essential cookies – These are required for the website to function properly (e.g. page navigation, security).

Analytics cookies – These help us understand how visitors interact with our site by collecting anonymised usage data (e.g. via Google Analytics).

Preference cookies – These remember your preferences (such as cookie consent settings).

Managing cookies

When you first visit our site, we ask for your consent to use non-essential cookies. You can update your preferences or disable cookies through your browser settings at any time, though this may affect your experience of the site.

Third-party cookies

We may use trusted third-party services (like Google Analytics) which set their own cookies. These providers have their own privacy policies.

For more information or to manage your preferences, contact us at info@totalreputation.ie.

10. Questions or complaints

If you have any questions or concerns about this policy or how we handle your data, please contact us at:

connect@totalreputation.ie

If you're not satisfied, you have the right to complain to the relevant authority:

 In Ireland:

Data Protection Commission (DPC)

www.dataprotection.ie

 In the UK:

Information Commissioner’s Office (ICO)

www.ico.org.uk